FAQ
Frequently Asked Questions (FAQ)
Find answers to some of the most common questions below.
General FAQ's
-
Where are your radios made?
We are an American company, located in Michigan! The parts are sourced from Asia, and all radios are programmed and shipped from Michigan.
-
When will my order ship?
Shipping takes just a few days. The programming service is a manual process. All orders are shipped very fast via UPS!
-
What is your return policy?
Please click to see our return policy.
Resilient Mobile FAQ's
-
Is there a monthly fee?
No! There is no monthly fee or contracts ever. After the first year, there is a $50/year fee per radio for cellular service ($100/year for international use).
-
What's included?
The radio, battery, charger, belt clip, programming, and one year of service. Additional years cost $50 per radio (per year).
-
Can I talk from one state to another?
Yes! You can communicate nationwide with no delay or restrictions.
-
What's the range?
Nationwide coverage with crystal-clear communication.
-
Is a license required?
No license is required to use our radios.
-
How does it work?
We partner with major data networks to provide secure, encrypted communication without monthly fees. Our technology uses every LTE network for unparalleled coverage.
-
Is there international/global coverage?
Yes, global coverage is available for $100/year per radio. Contact us at info@ResilientMobile.com for more details.
-
Will this work in an area with no cellular coverage?
Our radios utilize all carriers and different technologies to maximize coverage, often outperforming cell phones.
-
Do you support earbuds/headsets?
Yes, you can connect accessories using the standard Kenwood connection port. Browse compatible accessories
-
Are they private?
Yes, our radios use 256-bit AES encryption for secure communications. No data is stored or tracked.
-
How is this different than a cell phone?
Our radios provide instant communication, are not public, and utilize all major carriers for redundancy and coverage. They are also more reliable during disasters.
-
How do the groups work?
You can create private talk groups or 1-on-1 communications. Groups can include any number of users and are fully private.
-
Is there a warranty?
All radios come with a 12-month parts warranty backed by our West Michigan-based business.
-
Will it work on cruise ships?
Most major cruise lines offer LTE repeaters, so our radios will work in those cases.